Legal

Refund & return policy.

Mabrook packages are a digital service, not a physical product. Here is exactly what that means for refunds.

Last updated August 18, 2026

No physical returns

Every package and add-on sold on mabrook.com.lb is a digital service: portal access, invitation pages, RSVP collection, and guest media storage. There is nothing to ship back, so this policy covers refunds only, not returns of a physical item.

Refund window

Full refund if requested within 48 hours of purchase and before any invitation has been sent to a guest or published on a public link.
Partial refund, at Mabrook's discretion, if requested within 7 days of purchase where the event has been set up but invitations have not yet gone out.
No refund once invitations have been sent, an RSVP has been recorded, or a guest has uploaded media to the event, since the service has been actively used at that point.

Add-ons and top-ups

Add-on purchases that top up guests, storage, or email credits are non-refundable once any part of the added capacity has been used. An unused add-on purchased in error can be refunded within 48 hours of purchase.

Cancelling a subscription

Package terms run for the period stated at purchase and do not auto-renew unless a client explicitly enables renewal. Cancelling stops the next renewal; it does not refund the current, already active term.

Discounts, coupons, and manual payments

Zero-cost orders created with a 100 percent discount code, and payments recorded manually (bank transfer, Whish, OMT, or comped access), follow the same refund window above based on the date the package was activated, not the payment method used.

How to request a refund

Contact us at hello@mabrook.com.lb or through our contact page with your order number and the reason for the request. We reply within one business day and process approved refunds back to the original payment method within 5 to 10 business days.

Errors on our side

If a package was billed incorrectly, charged twice, or provisioned with the wrong limits because of a platform error, we correct it and refund the affected amount in full regardless of how long ago the purchase happened.